Help & FAQ

*How can we help you?*

*Find the most frequently asked questions here.*

*Can I change my booking?*

If your plans have changed, your booking can too.  

Go to *Contact @rasheedtaxi.com* to change:

*When you have been picked up*

- *Flight number*

- *Minor changes to pickup and drop-off location*

- *Your passenger details*

Changing your booking by Email has never been easier. Just send an Email with all your booking information from our website, and follow the instructions to modify your booking.

*Other changes to your booking*  

Unfortunately, no. To get a different booking, please cancel your reservation and create a new one.

*What happens after booking?*

Once you have completed your booking, you will receive a confirmation email and an SMS.  

Please read all confirmation emails carefully to make sure your travel details are correct.  

If you have selected an airport pickup service that does not include a meet & greet service on arrival, your confirmation email will contain important instructions on where to meet your driver.

*What is your cancellation policy?*

You can cancel your trip free of charge during the free cancellation period.  

You can easily cancel your ride via *WhatsApp on +212 663 065 175*.  

The length of your free cancellation period depends on the service you book. We will explain the cancellation terms during the booking process and again in your confirmation email.  

Please note: we cannot accept cancellation requests sent by email.  

*contact@rasheedtaxi.com*

*Can I change the type of vehicle I booked?*

If you want a different type of vehicle and your pickup is within the next 24 hours, please call us. We may be able to change your booking, but we cannot guarantee it due to the short notice.

If your pickup is more than 24 hours away, please cancel your booking and make a new one with the correct vehicle type. Since you are still within the free cancellation period, there will be no charge to cancel.

*Can I cancel my booking?*

You can cancel your ride up to *72 hours before pickup*. After that deadline, you will not be able to cancel.

*I am traveling from an airport. How do I find my driver?*

Your pickup instructions will tell you where to go and will include your driver’s phone number. Your driver may also contact you.  

We recommend turning on your phone when your plane lands and keeping it with you.  

You will also find your ride information on the *“Transfer Assistant”* page. We will send you a link to this page by SMS shortly before your trip.  

Our Customer Service team is available if you need help.

*How do I find my driver?*

Please check your confirmation email. It includes instructions on exactly where to go.  

Once a driver is assigned, we will send you their name, phone number, and the company details.  

Your driver may also contact you, so please keep your phone handy on the day of travel.  

When your pickup time is approaching, check for an SMS with a link to the *“Transfer Assistant”* page so you can access all this information easily.

*Who should I contact if I left personal belongings in the vehicle?*

We recommend contacting your driver directly using the number we sent you before pickup.  

If you need help, you can contact us and we will do our best to reunite you with your belongings.

*What happens if my flight is cancelled?*

If your flight is cancelled, our normal cancellation terms will apply. You can find all details in our Terms of Service.  

You may be able to claim the cost of your transfer from your airline or travel insurance.  

Please contact us if you need more information about your booking to help with your claim.

*What happens if my flight is early or delayed?*

If you booked an arrival meet & greet or desk service, we will track your flight and automatically adjust your pickup time based on your actual arrival time.  

Important: Make sure to provide your flight number when booking. If you already booked, contact us with your flight number or details.  

On arrival, your driver will wait up to *45 minutes*, giving you enough time to clear security and collect luggage.  

We will send you your driver’s phone number by text and email when you land. If it will take more than 45 minutes to reach arrivals, let your driver know.  

Note: After 45 minutes, your driver may leave if they have not been informed of your delay.

If you booked an Economy service, just follow the instructions in your confirmation email after landing.  

If you need help, use the emergency phone number we will send by email and SMS when you land.

*When will I receive my driver’s contact details?*

For bookings made more than 24 hours before pickup, we will send you your service provider’s details *12 hours before your trip*.  

If you book less than 24 hours before pickup, this information will be included in your confirmation email or via WhatsApp.

We will also send you an emergency phone number by email and SMS about *10 minutes before pickup*, or once your flight has landed.

*How can I find my driver and how can I contact them?*

Your driver will pick you up at the designated pickup address.  

If your pickup is at an airport, your confirmation email will include details on where to meet your driver.  

For Economy airport pickups, follow the instructions in your confirmation email when you arrive.  

About 10 minutes before pickup, or once your flight has landed, we will send you an emergency phone number by email and SMS in case you need help finding your driver.

*How will the driver know I am the passenger they are looking for?*

If confirmation is required, your driver will ask you to confirm your name and travel details.

*What should I do if I can’t find my driver?*

Please check your confirmation email to see where your driver will be.  

If you booked a meet & greet service, your driver should be waiting in the arrivals hall.  

If you booked an Economy transfer, you must call the driver to let them know you have arrived.  

About 10 minutes before pickup, or once your plane has landed, we will send you an emergency phone number by email and SMS in case you need help.

*Can I tip my driver?*

We will always make sure the service you receive is tip-worthy, but your fare already includes taxes, fees, and tips: you do not need to leave anything extra for your driver.  

But it’s entirely up to you!

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